Running a modern Indian clinic
Plain-English guides on billing, compliance, and going paperless, grounded in how clinics actually run.
Daily cash closing for a clinic: balance UPI, cash, and card at day end
A day-end close ritual for clinics: print the day's collection, count the drawer, tie each UPI and card batch to its settlement, and fix any gap same day.
· 5 min read
Security
Device and front-desk security for clinics: screens, shared computers, and BYOD
Lock screens, turn the reception monitor away from the waiting area, set a clean-desk rule, decide a BYOD policy. The layer your software cannot do for you.
· 5 min read
Operations
Which clinic services actually make money? Profit per service, explained
Subtract direct cost (doctor time, consumables) from price to get contribution per service, rank your catalogue, and check a bundle still clears its cost.
· 4 min read
Operations
Empty slots are lost revenue: measure and fix clinic schedule utilisation
Empty appointment slots are paid-for capacity you never sold. Measure utilisation, expose your dead hours and quiet days, then backfill with a manual waitlist.
· 5 min read
Guides
Clinic software contract checklist: the data-export and exit clauses to read first
Before signing clinic software, read these clauses: data ownership, free usable-format export, an exit window, post-termination deletion, and auto-renewal.
· 5 min read
Guides
Rolling out new clinic software: a staff onboarding and go-live plan
A practical go-live plan for a 1-5 branch clinic: pick a champion, train by role, parallel-run before cutover, plan a slow first week, and handle resistance.
· 5 min read
Operations
Clinic SOPs and quality documentation: what NABH and good operations actually expect
A practical SOP starter kit for small clinics, mapped to the NABH entry-level areas you actually touch, plus how to keep the evidence to prove it.
· 5 min read
Security
Cybersecurity basics for a small clinic: passwords, phishing, and safe staff habits
The human side of clinic security: unique logins, strong passphrases, spotting phishing and UPI scams, locking the screen, and a 30-minute staff briefing.
· 5 min read
Operations
What clinic software won't do for you: the work that stays manual
Even the best clinic software leaves real work to your team: confirmation calls, collecting payments, your own backups, and consent. The honest split is below.
· 4 min read
Guides
Before you switch clinic software: getting your data and team ready to migrate
A pre-migration readiness runbook: dedupe patients, standardise your catalogue and HSN/SAC, decide what to archive, reconcile dues, and brief your team.
· 6 min read
Security
EMR security checklist: how to vet a clinic software vendor before you buy
A buyer's security checklist: make any clinic vendor demonstrate per-user logins, an audit trail, branch isolation, one-click export, and hosting live.
· 5 min read
Compliance
How to handle a patient data access, correction, or erasure request under DPDP
A clinic runbook for DPDP data-principal requests: publish a contact, log it, verify identity, locate records, then fulfil access, correction, or erasure.
· 5 min read